===APPENDIX B: QUESTIONS AND ANSWERS===================================== This appendix will answer many of your questions about 3-D Body Adventure and help you solve problems you may have. If you do not find the answer to your question here you can call Knowledge Adventure, Inc. at (818) 249-0212, or write down your question and fax it to us at (818) 542-4205. Before calling Knowledge Adventure, please be seated at your computer with the DOS prompt on the screen. You can also read commonly asked technical questions and answers, among other things, on the Knowledge Adventure Bulletin Board System. The BBS is available to you 24 hours a day at (818) 248-0166 (N, 8, 1), 1200 to 14,400 baud. ABOUT INSTALLATION My disk compression program indicates that I have enough disk space, but 3-D Body Adventure will not install completely. Why not? Programs such as Stacker(r) that compress your files on the hard disk may indicate that you have enough disk space to install 3-D Body Adventure completely when you really do not. These programs report on your disk space based on how much they are usually able to compress your files. The files that 3-D Body Adventure copies to your hard disk are already compressed and your disk compression program will not be able to compress them further to give you more space. Try to move or remove any files you don't need in order to make room for 3-D Body Adventure, then start the Install program from the beginning. ABOUT STARTUP 3-D Body Adventure won't start or it freezes on the first screen. What's wrong? You may have incorrect sound and music drivers installed. Use the SETUP.EXE program supplied with the software to change this configuration. First, change to the 3DBODY directory on your hard drive, then type SETUP and press to run the program. Choose the correct sound device from the list offered. If the problem persists, see "About sound and sound devices." If you have correctly installed your sound device, edit the KA.CNF file in the 3DBODY directory on your hard drive so that ExtraMemory is set to None. See "About program defaults" for more information about the KA.CNF file. Also try unloading any TSR programs and reboot your computer from a DOS system disk. ABOUT MICE I can use the keyboard with 3-D Body Adventure, but my mouse doesn't work. What should I do? If you find that the cursor does not respond when you move the mouse, type CD\3DBODY and press at the DOS prompt from your hard drive. Then type MOUSE and press . Restart 3-D Body Adventure and try your mouse again. If this solves the problem, you can modify the mouse commands in your AUTOEXEC.BAT or CONFIG.SYS file to use the mouse driver supplied with 3-D Body Adventure instead of the one currently being used by your system. If you are a Windows user, try exiting Windows first (using File Exit). Then, to start 3-D Body Adventure from the DOS prompt, change to the 3DBODY directory, and then type 3DBODY and press . If you have a Mouse Systems(r) mouse or trackball, or a Mouse Systems-compatible mouse, you may experience the hand pointer jumping to the bottom left corner of the screen. If so, you are using a version of the Mouse Systems mouse driver that is not compatible with the Microsoft mouse standard. Please try the mouse driver that we have provided by following the instructions above, and the mouse should then work perfectly. ABOUT SOUND AND SOUND DEVICES When I try to run 3-D Body Adventure, I don't hear any music and I get the message, "Warning: Couldn't initialize music driver; Music output disabled." What's wrong? You may have configured 3-D Body Adventure for a different sound device than the one you have. Run the SETUP.EXE program described under "About startup." If the problem persists after you have followed the instructions above, your sound card's I/O address has probably been reconfigured. In order for 3-D Body Adventure to find your card, you must specify the correct I/O address in the KA.CNF file. See MusicDevParams under "About program defaults" for more information about changing the KA.CNF file. To change the address with the SETUP program, run SETUP.EXE and select the correct sound device from the list offered. After the program runs the sound and music tests, use the arrow keys to select Change Sound Settings. You will be prompted to select/change program defaults (e.g. the I/O address, the IRQ vector, and the DMA channel that match your sound device.) After your have made the appropriate changes select Return to Main Menu to return to the Sound Test screen, and may test those settings with the options Play Digitized Sound Test and Play Music Test. Once you are satisfied that both music and sound are working, select Save Sound Setting and Exit; your new configuration will be saved to the KA.CNF file. If, after selecting new settings, you are still not hearing music during the music test, and you have checked your sound card's correct address, it's likely that your sound card and another device (such as a CD-ROM drive or scanner) may be sharing the same I/O address. Such a conflict may cause either 3-D Body Adventure or the SETUP program to halt. Write down the current configuration of all of the device cards in your computer. Try changing some of the settings (jumpers or dip switches) to various configurations until all of your programs work correctly. If you wish, you can pull the peripheral cards out of your computer and test just your sound card with 3-D Body Adventure. Add cards one by one until you find the problem. When I try to run 3-D Body Adventure, I don't get sound other than music and I get the message, "Warning: Couldn't initialize sound driver; Sound output disabled." What's wrong? Follow the advice given for the previous question, but also check and correct the IRQ Vector and DMA Channel for your sound device. See SoundDevParams under "About program defaults." Nothing happens when I click on parts of the screen that are supposed to play sounds. What's wrong? The problem may be that you do not have enough RAM for certain sounds to load and play. Try unloading memory-resident programs or device drivers in your AUTOEXEC.BAT or CONFIG.SYS files to free sufficient memory to play those sounds. If the sound is not working, make sure 3-D Body Adventure is configured correctly for your sound device. To see the program's current configuration, type TYPE KA.CNF from the 3DBODY directory on your hard drive and press . To edit the configuration file in Windows, click on the 3-D Body Config icon. To change the configuration, run the SETUP.EXE program described under "About startup." Run the test program supplied with your sound card to make sure it is working. Make sure that your volume control dial is turned up, and that your speakers have power if they are externally powered. If it is still not working, you may need to reconfigure your sound device's jumper board settings to another I/O address, or the software settings for the IRQ vector and DMA channel. If you've changed any of the settings on your sound card since installing 3-D Body Adventure, you must let the program know these new settings. See MusicDevParams and SoundDevParams under "About program defaults." I purchased a sound device after installing 3-D Body Adventure. How do I get the software to recognize my new piece of hardware? Type SETUP at the DOS prompt from your 3DBODY directory on your hard drive and press . Highlight the correct sound device and press , and 3-D Body Adventure will be reconfigured to work with your new hardware. ABOUT HARDWARE COMPATIBILITY Can I use 3-D Body Adventure on an EGA or laptop display? 3-D Body Adventure won't run on some laptops because it uses a special high-resolution VGA mode. It will not work on an EGA monitor, or on the internal-plasma or LCD monitors on laptop PCs. Most laptops, however, have a connector for an external monitor, and 3-D Body Adventure will work fine with your laptop hooked to an external color VGA monitor with the internal LCD monitor disabled. ABOUT SOFTWARE COMPATIBILITY I have trouble running 3-D Body Adventure after using certain memory-resident programs. What should I do? 3-D Body Adventure requires approximately 520 kilobytes of RAM in order to run. Even when there is adequate total RAM to run the program, there may be conflicts with other programs occupying memory. If you experience difficulty in running 3-D Body Adventure under these circumstances, please remove other programs from memory before starting 3-D Body Adventure. ABOUT PROGRAM DEFAULTS Is there a way to change certain defaults in 3-D Body Adventure? Yes. You can change the default configurations by using a text editor (e.g., the DOS text editor if you are using DOS version 5 or later) to alter the KA.CNF file in your 3DBODY directory on your hard drive, or by clicking on the 3-D Body Adventure Config icon if you are running 3-D Body Adventure under Windows. The case of letters and spacing between words do not matter. SoundDevice: Type the name of the sound device you have hooked up. This setting can also be easily changed by running the SETUP.EXE program described under "About startup" and under "About sound and sound devices." AutoMovie: Type ON or OFF to make movies in the Reference section play automatically or only when you click on the Audio/Video button. Printing: Type Detect to indicated whether you want the program to automatically detect if your printer is available. Select None to disable the printing feature of this program. PrinterPort: Type LPT1, LPT2 to indicate which printer port your printer is hooked up to. MusicVolume: Type a value from 1 to 100; the lower the number, the softer the music volume while digitized sounds are playing. This setting does not change the overall music volume; music volume is altered only while digitized sounds are being played. MouseSensitivity: Type a value from 1 to 100; the lower the number, the less sensitive your mouse is to your movements. Lower numbers make it easier for younger children to handle the mouse. Music: Type ON or OFF to turn the musical accompaniment on or off. DigitizedSound: Type ON or OFF to turn the digitized sound on or off. ExtraMemory: Type AUTOMATIC or NONE to indicate whether you want the program to use extra memory or not. MusicType: Type ADL if you have an Adlib-compatible sound device, or RLD if you have a Roland-compatible sound device like the WaveBlaster General MIDI daughter board. CDDRIVE: Indicate the drive letter of your CD-ROM drive. HDDRIVE: Indicate the drive letter of your hard drive. CDROOT: Indicate the path of the CD-ROM directory containing your 3-D Body Adventure files. HDROOT: Indicate the path of the hard drive directory containing your 3-D Body Adventure files. MusicDevParams: 3-D Body Adventure will look for your sound card at the address set in the factory. You need not change these default parameters unless you have changed the factory settings (switches, jumpers) on your sound card. Type the I/O address for your MIDI audio device (e.g., A240). See the documentation that came with your audio device. This setting can also be easily changed by running the SETUP.EXE program described under "About startup" and under "About sound and sound devices." SoundDevParams: 3-D Body Adventure will look for your sound card at the address set in the factory. You need not change these default parameters unless you have changed the factory settings (switches, jumpers) on your sound card. Type an I/O Address, IRQ Vector, and DMA Channel for your digitized sound audio device (e.g., A220 I7 D3). See the documentation that came with your audio device. This setting can also be easily changed by running the SETUP.EXE program described under "About startup" and under "About sound and sound devices." SoundVolume : Controls the loudness of the digital sound (narration and sound effects.) The higher the number the louder the sound. (Note: functions only on sound cards with software volume control capability.) (NOTE: The "soundVolume" parameter only functions on sound cards with software volume control capability like the Sound Blaster Pro, Sound Blaster 16, ProAudio 16, Logitech Soundman and Adlib Gold. This does not include the Sound Blaster Basic or cards that emulate the above cards.) SoundDriver: These option is set automatically by the SETUP program and states the path to the sound device driver used by your sound device. MusicDriver: These option is set automatically by the SETUP program and states the path to the music device driver used by your sound device. ADVANCED USER OPTIONS (SETUP) The program defaults can also be changed through the Advanced User Options menu. The Advanced User Options menu can be accessed by typing SETUP from the 3DBODY directory on your hard disk, selecting the appropriate sound device, and selecting Change Sound Settings. To change the defaults, press on the appropriate option and select the desired new setting from the options listed. A description of Advanced User Options menu is listed below. Sound Card I/O Port: Select the correct I/O port used by your sound device. You need not change these default parameters unless you have changed the factory settings on your sound device. Sound Card IRQ: Select the correct IRQ setting used by your sound device. You need not change these default parameters unless you have changed the factory settings on your sound device. Sound Card DMA: Select the correct DMA setting used by your sound device. You need not change these default parameters unless you have changed the factory settings on your sound device. Music Card I/O Port: Select the correct Music I/O port setting used by your sound device. You need not change these default parameters unless you have changed the factory settings on your sound device. Digitized Sound: This option can be set to either ON or OFF. Setting this option OFF can increase movie playing performance on slower machines. Sound Volume: Controls the loudness of the digital sound (narration and sound effects.) The higher the number the louder the sound. (Note: functions only on sound cards with software volume control capability.) Music: Setting can be ON or OFF. This will turn musical accompaniment on or off throughout the entire game. The Alt-M feature will not function when set to OFF. Hushed Music Volume: Type a value from 1 to 100; the lower the number, the softer the music volume while digitized sounds are playing. This setting does not change the overall music volume; music volume is altered only while digitized sounds are being played. Use XMS Memory: Select Automatic or None to indicate if you want the program to use extra memory or not. Printer Port: Select LPT1 or LPT2 to indicate which printer port your printer is hooked up to. Printers that connect to a serial port are not supported by this option. Printing: Select Detect to indicated whether you want the program to automatically detect if your printer is available. Select None to disable the printing feature of this program. Mouse Sensitivity: Type a value from 1 to 100; the lower the number, the less sensitive your mouse is to your movements. Lower numbers make it easier for younger children to handle the mouse. Sound Device Driver: States the path to the sound device driver used by your sound device. If changed, corresponding Sound Card I/O Port, IRQ, and DMA may be required. Music Device Driver: States the path to the music device driver used by your sound device. If changed, corresponding Music Card I/O Port may be required. ABOUT OTHER TOPICS How can I print the graphic images? NOTE: Images in this product may not be reproduced or transmitted in any form or by any means, electronic or mechanical, including photocopying, recording, or by any information storage and retrieval system, without permission in writing from the publisher. To print images, use the VGA Screen Capture Program (VGACAPT.EXE) supplied with 3-D Body Adventure. First make sure that you have at least 530KB of lower RAM available. Unload any unnecessary TSR programs. To see how much memory is available, type CHKDSK and press . Then, to start Body Adventure 3-D (where your hard drive is C), type: C: and press CD\3DBODY and press 3DBODY -V and press You can then capture a graphic by pressing to create a bit-mapped file called SCREEN0.BMP. (Make sure that you turn off any sound or music that is playing before you press .) Press again to create SCREEN1.BMP, and so on. These bit-mapped files can be retrieved and printed from within many graphics programs. What can I do about video problems like stripes on the screen? You may need to move some DIP switches on your video card. For example, if you see horizontal stripes on the screen while using Headland Technology's Video-7(r) VRAM card to display VGA graphics, move DIP switch number 8 to the position opposite the one that it is currently in. This will enable IBM nonstandard video modes to display correctly without affecting the operation of your other software. This problem can also occur if the BIOS on your video card is not current.